Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at basetdr08@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at basetdr08@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at basetdr08@gmail.com.

We want you to love your purchase. If for any reason you're not completely satisfied, we offer a straightforward return and exchange policy.
1. Returns
You have 15 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.
2. Exchanges
We accept exchanges within 15 days of delivery. If you need to exchange an item for a different size, color, or product, please contact us first. Exchanges are subject to product availability.
3. Non-Returnable Items
Certain types of items cannot be returned or exchanged, including:
  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Perishable goods (such as food, flowers, or plants)
  • Intimate or sanitary goods (such as underwear or swimwear) for health and hygiene reasons
4. How to Initiate a Return or Exchange
To start a return or exchange, please contact us at [Insert Contact Email] with your order number and details about the product you would like to return or exchange. We will provide you with instructions and a return shipping address.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made a mistake with your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at basetdr08@gmail.com
8. Contact Us
If you have any questions about our return and exchange policy, please reach out to us.